Troubleshooting: Team permissions update failed
Error Message Details:
- Error Message: "The server could not accept the requested update. Please try again or contact support if the issue persists."
Root Cause:
The error occurs when a user attempts to add team members beyond the specified limit of their subscription plan. Each team member with the "Access" permission consumes one seat in the user's plan. If the user exceeds their package limit, the system automatically imposes an overage fee for each additional user. If the billing update for these fees fails, the user receives the error message.
Troubleshooting Steps:
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Log Out and Log In Again: Sometimes, this error can be due to a temporary glitch. Logging out of your account and then logging back in can refresh your session and resolve the issue. To do this, follow these steps:
- Click on your user profile icon in the top right corner.
- Select "Log Out".
- After logging out, sign in again with your credentials.
- Retry the action that triggered the error.
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Try Again Later: It's possible that the server is currently experiencing high traffic or undergoing maintenance, causing issues with billing updates. Wait for some time and then attempt the action again. To try again later:
- Wait for a reasonable amount of time (usually a few minutes to hours).
- Reopen the application.
- Retry the action that triggered the error.
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Contact Support: If the issue persists after attempting the above steps, it is advisable to contact our support team for assistance. The support team can help investigate the problem, provide guidance on resolving billing issues, or adjust your subscription if necessary.